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Trademark
Owner
Trademark: THE INTELLIGENT HEART OF CUSTOMER EXPERIENCE 2465103
Word
THE INTELLIGENT HEART OF CUSTOMER EXPERIENCE
ID
2465103
Trademark Type
WORD
Status
Protected: Registered/protected
Application Date
28 August 2023
Registration Date
28 August 2023
Renewal Date
28 August 2033
Owner(s)
Zendesk, Inc.
Service
Refer to WIPO address for Correspondence
Goods and Services:
Class 9
:
Recorded and downloadable computer software for customer service
;
recorded and downloadable computer software for customer support
;
recorded and downloadable computer software for customer relationship management (CRM)
;
computer software for sales support and sales support management
;
recorded and downloadable computer software for data analysis
;
recorded and downloadable computer software for data analysis in the field of customer service and customer support
;
recorded and downloadable computer software for customer billing and invoice inquiries
;
recorded and downloadable computer software for creating charts, reports, and graphs
;
recorded and downloadable computer software for graphical representation of data
;
recorded and downloadable computer software for online messaging forums
;
recorded and downloadable computer software for instant messaging
;
recorded and downloadable computer software for an online help desk
;
recorded and downloadable computer software for business database management
;
recorded and downloadable computer software for electronic communications, namely, email, chat, instant messaging, text messaging, digital voice, and voice over internet protocol (VOIP)
;
recorded and downloadable computer software for management of inquiries from internal teams and departments
;
recorded and downloadable computer software for management of communications with potential sales leads
;
recorded and downloadable computer software for human resources (HR) management, information technology (IT) management, legal operations management, and financial operations management
;
recorded and downloadable computer software for knowledge bases
;
recorded and downloadable computer software for tracking user behavior
;
recorded and downloadable computer software for data aggregation
;
recorded and downloadable computer software for data aggregation in order to visualize customer data
;
recorded and downloadable computer software for workflow and process automation
;
recorded and downloadable computer software using artificial intelligence for resolving inquiries
;
recorded and downloadable computer software for analysis and reporting of survey data
;
recorded and downloadable computer software for conducting surveys and collecting survey data.
Class 35
:
Business information management
;
business knowledge management services
;
outsource service provider in the field of customer relationship management
;
customer service management for others
;
sales support management services
;
management of inquiries from internal teams and departments
;
management of communications with potential sales leads
;
human resources (HR) management, analysis, and consulting services
;
human resource (HR) services, namely, providing business information for employees via on-line searchable databases
;
compiling and analyzing statistics, data and other sources of information for business purposes
;
business communications management featuring omni-channel communications
;
consumer survey services
;
conducting market surveys in the field of customer satisfaction, customer service management, and customer relationship management
;
conducting business surveys.
Class 38
:
Providing on-line forums for transmission of messages among computer users
;
on-line services, namely, message sending
;
instant messaging services
;
voice over internet protocol (VOIP) services
;
omni-channel messaging services
;
messaging services conducted via multiple channels, namely, electronic messaging, web messaging, text messaging, telephone voice messaging, digital voice messaging, and instant messaging.
Class 42
:
Computer technology support services, namely, help desk services
;
data mining
;
providing temporary use of online, non-downloadable computer software for customer service
;
providing temporary use of online, non-downloadable computer software for customer support
;
software as a service (SaaS) services featuring software for customer service
;
software as a service (SaaS) services featuring software for customer support
;
providing temporary use of online, non-downloadable computer software for customer billing and invoice inquiries
;
providing temporary use of online, non-downloadable computer software for customer relationship management (CRM)
;
software as a service (SaaS) services featuring software for customer relationship management (CRM)
;
providing temporary use of online, non-downloadable computer software for sales support and sales support management
;
providing temporary use of online, non-downloadable computer software for data analysis
;
providing temporary use of online, non-downloadable computer software for data analysis in the field of customer service and customer support
;
providing temporary use of online, non-downloadable computer for creating charts, reports, and graphs
;
providing temporary use of online, non-downloadable computer software for online messaging forums
;
providing temporary use of online, non-downloadable computer software for an online help desk
;
providing temporary use of online, non-downloadable computer software for business database management
;
providing temporary use of online, non-downloadable computer software for electronic communications, namely, email, chat, instant messaging, text messaging, digital voice, and voice over internet protocol (VOIP)
;
providing temporary use of online, non-downloadable computer software for management of inquiries from internal teams and departments
;
providing temporary use of online, non-downloadable computer software for management of communications with potential sales leads
;
providing temporary use of online, non-downloadable computer software for human resources (HR) management, information technology (IT) management, legal operations management, and financial operations management
;
providing temporary use of online, non-downloadable computer software for online knowledge bases
;
platform-as-a-service (PaaS) featuring computer software platforms for organizing and maintaining computer applications and application programming interfaces (APIs)
;
platform-as-a-service (PaaS) featuring computer software platforms for customer relationship management
;
communications-platform-as-a-service (CPaaS) featuring computer software platforms for organizing and maintaining voice, social media, email, live chat, and other communications
;
providing temporary use of non-downloadable computer software for data aggregation, namely, data automation and collection services using proprietary software to evaluate, analyze and collect service data
;
providing temporary use of non-downloadable computer software for data aggregation in order to visualize single customer data
;
data aggregation, namely, data automation and collection services using proprietary software to evaluate, analyze and collect service data
;
platform as a service (PaaS) software for compiling data
;
platform as a service (PaaS) featuring computer software platforms for retrieving, tracking, analyzing, testing, measuring and managing data, customer data and customer interactions
;
platform as a service (PaaS) featuring computer software platforms for planning, personalization, and analysis of customer data across social media, customer relationship management (CRM) systems, point-of-sale systems, web analytics, email and mobile devices
;
providing temporary use of non-downloadable computer software for workflow and process automation
;
providing temporary use of non-downloadable computer software using artificial intelligence for resolving inquiries
;
software as a service (SaaS) services featuring software for analysis and reporting of survey data
;
software as a service (SaaS) services featuring software for conducting surveys and collecting survey data.