Trademark: CONTACT LENS 2089089
Word
CONTACT LENS
ID
2089089
Trademark Type
Word
Status
Registered: Registered/protected
Application Date
18 May 2020
Registration Date
18 May 2020
Renewal Date
18 May 2030
Owner(s)
Service
King & Wood Mallesons
Goods and Services:
Class 9:
Recorded or downloadable computer software for contact center management and operation; recorded or downloadable computer software for call center management and operation; recorded or downloadable computer software for providing customer service and customer support; recorded or downloadable computer software for managing and tracking customer service agent performance and workflow; recorded or downloadable computer software for providing analytics to call centers and contact centers using artificial intelligence and machine learning; recorded or downloadable computer software for providing post-call analytics to call centers and contact centers; recorded or downloadable computer software for providing theme and trend detection and grouping of communications with customer service and customer support agents using machine learning; recorded or downloadable computer software for providing real-time analytics of live calls to call centers and contact centers for tracking, prioritizing, resolving, assisting and escalating calls and customer issues; recorded or downloadable computer software for providing real-time analytics of live calls to agents of call centers and contact centers for real-time awareness of issues and suggestions to resolve those issues; recorded or downloadable computer software for transcribing and indexing calls to call centers and contact centers; recorded or downloadable computer software for compiling, indexing and creating a searchable database of calls and contacts to call centers and contact centers; recorded or downloadable computer software for identifying and categorizing calls to call centers and contact centers based on call sentiment, characteristics and keyword phrases; recorded or downloadable computer software for providing post-call training, coaching and feedback to agents in call centers and contact centers to improve agent performance
Recorded or downloadable computer software for contact center management and operation; recorded or downloadable computer software for call center management and operation; recorded or downloadable computer software for providing customer service and customer support; recorded or downloadable computer software for managing and tracking customer service agent performance and workflow; recorded or downloadable computer software for providing analytics to call centers and contact centers using artificial intelligence and machine learning; recorded or downloadable computer software for providing post-call analytics to call centers and contact centers; recorded or downloadable computer software for providing theme and trend detection and grouping of communications with customer service and customer support agents using machine learning; recorded or downloadable computer software for providing real-time analytics of live calls to call centers and contact centers for tracking, prioritizing, resolving, assisting and escalating calls and customer issues; recorded or downloadable computer software for providing real-time analytics of live calls to agents of call centers and contact centers for real-time awareness of issues and suggestions to resolve those issues; recorded or downloadable computer software for transcribing and indexing calls to call centers and contact centers; recorded or downloadable computer software for compiling, indexing and creating a searchable database of calls and contacts to call centers and contact centers; recorded or downloadable computer software for identifying and categorizing calls to call centers and contact centers based on call sentiment, characteristics and keyword phrases; recorded or downloadable computer software for providing post-call training, coaching and feedback to agents in call centers and contact centers to improve agent performance
Class 38:
Call recording services; providing access to hosted computer applications through the Internet; providing access to databases storing transcriptions of contact center and call center discussions
Call recording services; providing access to hosted computer applications through the Internet; providing access to databases storing transcriptions of contact center and call center discussions
Class 42:
Consulting services in the field of computer software analytics to call centers and contact centers using artificial intelligence and machine learning; consulting services in the field of design, selection, implementation, configuration, and use of computer software systems for others, artificial intelligence and machine learning; software as a service (SaaS) being software for use in artificial intelligence and machine learning applications in call centers and contact centers; application service provider (ASP) services being software for artificial intelligence and machine learning applications in call centers and contact centers; platform as a service (PaaS) services being software for artificial intelligence and machine learning applications in call centers and contact centers; providing temporary use of non-downloadable software being software for integrating artificial intelligence and machine learning into applications in call centers and contact centers; software as a service (SaaS) being software for contact center management and operation; software as a service (SaaS) being software for call center management and operation; software as a service (SaaS) being software for providing customer service and customer support; software as a service (SaaS) being software for managing and tracking customer service agent performance and workflow; software as a service (SaaS) being software for providing analytics to call centers and contact centers using artificial intelligence and machine learning; software as a service (SaaS) being software for providing post-call analytics to call centers and contact centers; software as a service (SaaS) being software for providing theme and trend detection and grouping of communications with customer service and customer support agents using machine learning; software as a service (SaaS) being software for providing real-time analytics of live calls to call centers and contact centers for tracking, prioritizing, resolving, assisting and escalating calls and customer issues; software as a service (SaaS) being software for providing real-time analytics of live calls to agents of call centers and contact centers for real-time awareness of issues and suggestions to resolve those issues; software as a service (SaaS) being software for transcribing and indexing calls to call centers and contact centers; software as a service (SaaS) being software for compiling, indexing and creating a searchable database of calls and contacts to call centers and contact centers; software as a service (SaaS) being software for identifying and categorizing calls to call centers and contact centers based on call sentiment, characteristics and keyword phrases; software as a service (SaaS) being software for providing post-call training, coaching and feedback to agents in call centers and contact centers to improve agent performance
Consulting services in the field of computer software analytics to call centers and contact centers using artificial intelligence and machine learning; consulting services in the field of design, selection, implementation, configuration, and use of computer software systems for others, artificial intelligence and machine learning; software as a service (SaaS) being software for use in artificial intelligence and machine learning applications in call centers and contact centers; application service provider (ASP) services being software for artificial intelligence and machine learning applications in call centers and contact centers; platform as a service (PaaS) services being software for artificial intelligence and machine learning applications in call centers and contact centers; providing temporary use of non-downloadable software being software for integrating artificial intelligence and machine learning into applications in call centers and contact centers; software as a service (SaaS) being software for contact center management and operation; software as a service (SaaS) being software for call center management and operation; software as a service (SaaS) being software for providing customer service and customer support; software as a service (SaaS) being software for managing and tracking customer service agent performance and workflow; software as a service (SaaS) being software for providing analytics to call centers and contact centers using artificial intelligence and machine learning; software as a service (SaaS) being software for providing post-call analytics to call centers and contact centers; software as a service (SaaS) being software for providing theme and trend detection and grouping of communications with customer service and customer support agents using machine learning; software as a service (SaaS) being software for providing real-time analytics of live calls to call centers and contact centers for tracking, prioritizing, resolving, assisting and escalating calls and customer issues; software as a service (SaaS) being software for providing real-time analytics of live calls to agents of call centers and contact centers for real-time awareness of issues and suggestions to resolve those issues; software as a service (SaaS) being software for transcribing and indexing calls to call centers and contact centers; software as a service (SaaS) being software for compiling, indexing and creating a searchable database of calls and contacts to call centers and contact centers; software as a service (SaaS) being software for identifying and categorizing calls to call centers and contact centers based on call sentiment, characteristics and keyword phrases; software as a service (SaaS) being software for providing post-call training, coaching and feedback to agents in call centers and contact centers to improve agent performance