Trademark: AVAYA OCEANA 1835189
Word
AVAYA OCEANA
ID
1835189
Trademark Type
Word
Status
Protected: Registered/protected
Application Date
16 December 2016
Registration Date
16 December 2016
Renewal Date
16 December 2026
Owner(s)
Service
Spruson & Ferguson
Goods and Services:
Class 9:
Computer software for use in the operation, management and reporting of telecommunications contact centers; computer software for providing telecommunications contact centers with cloud-based services and social media access in its operation, management and reporting
Computer software for use in the operation, management and reporting of telecommunications contact centers; computer software for providing telecommunications contact centers with cloud-based services and social media access in its operation, management and reporting
Class 42:
Non-downloadable software platform for contact center and customer interaction management, namely, a software platform that provides intelligent multichannel routing, distributing, queuing, auditing, real-time reporting, tracking, recording and storage of all customer interactions across every customer interaction channel, namely, voice, email, SMA, web chat, social media and text and that stores and manages customer data; providing cloud-based, online non-downloadable software for management of contact center platforms; providing on-line non-downloadable software that allows users to utilize VOIP communication services, instant messaging communication services, and video communication services; providing on-line, non-downloadable software for communication via the internet; providing on-line, non-downloadable software for enabling subscribers to communicate via the internet; providing on-line non-downloadable software for live chat; providing on-line non-downloadable software for real-time customer support, customer service and customer engagement; providing on-line non-downloadable software that allows customers to converse with a customer service representative in real time via live chats
Non-downloadable software platform for contact center and customer interaction management, namely, a software platform that provides intelligent multichannel routing, distributing, queuing, auditing, real-time reporting, tracking, recording and storage of all customer interactions across every customer interaction channel, namely, voice, email, SMA, web chat, social media and text and that stores and manages customer data; providing cloud-based, online non-downloadable software for management of contact center platforms; providing on-line non-downloadable software that allows users to utilize VOIP communication services, instant messaging communication services, and video communication services; providing on-line, non-downloadable software for communication via the internet; providing on-line, non-downloadable software for enabling subscribers to communicate via the internet; providing on-line non-downloadable software for live chat; providing on-line non-downloadable software for real-time customer support, customer service and customer engagement; providing on-line non-downloadable software that allows customers to converse with a customer service representative in real time via live chats