Trademark: VIRTUAL HOLD 1491966
Word
VIRTUAL HOLD
ID
1491966
Trademark Type
Word
Status
Registered: Registered/protected
Application Date
21 May 2012
Registration Date
21 May 2012
Renewal Date
21 May 2032
Service
Wrays
Goods and Services:
Class 9:
Software and hardware for multichannel platforms for controlling and facilitating voice and data communications; queuing software, namely, software for use in managing and coordinating queue position, call back, and communication routing between resources; communication scheduling software, namely, software for automating, coordinating and managing call back functions between resources; and Internet and SMS (short messaging service) queue management software, namely, software for coordinating and managing incoming communication requests into queues via telephony, Internet, SMS networks, and any other channel of conversation or communication; automated telephone and communication call-back systems comprised of computer software and computers with, and without, telephony control cards; software for use in managing and connecting customers using self-service on the Internet, mobile communications, social or voice channels, and any other communication system that can include a communication link, to the appropriate internal resource in a company who can most immediately help that customer by identifying and coordinating queue position and communication routing; queuing software, namely, software for use in automating, streamlining, and managing incoming call requests, queue position, call back, and communication routing between mobile communication technology, servers, computers, web applications and call center resources, allowing for the bypass of interactive voice response or front-end query technology; queuing software, namely, software for use in managing, coordinating, and prioritizing queue position, call back, and communication routing between internal and external resources and technologies; communication scheduling software, namely, software for automating, coordinating and managing call back functions between queues, resources and technologies; interactive voice response (IVR) software for handling requests for entering a queue by directing incoming telephone calls or communication requests to a respective queue and/or to provide the caller information based on voice inputs from the caller; SMS (short messaging service) queue management software, namely, software for coordinating and managing incoming voice communication requests into queues via telephony networks; computer software, namely, software for use in managing, coordinating, and prioritizing between internal and external resources and technologies; a system of proactive outbound dialing to customers with automated data and information retention and conveyance, including manuals and guides sold therewith; computer software, namely, software for use in queue management and coordination between adjunct computer, software, hardware and telephony resources, and user guides and manuals sold therewith; pre-recorded computer discs for use in queue management and coordination between adjunct computer, software, hardware and/or telephony resources and cases; computer accessories, namely, mouse pads and cases; computer software, namely, a graphical user interface (GUI) system for queue management control interacting with other queue management software programs for use in interfacing between computer systems and telephony systems, including manuals sold therewith; software, namely, software for managing and tracking the activity of items within a call center queue and calculating the expected wait time for the items comprised of callers and virtual placeholders representing callers who all enter the queue through various channels of communication, namely, telephony voice lines, web request, voice over IP, chat, SMS text message; software, namely, software for creating data reports to review, troubleshoot, manage and coordinate queue settings to determine how an incoming phone call is directed to a queue of phone calls to be answered by a person and/or otherwise responded to by automated equipment, queue data representing telephone calls waiting in a queue to be serviced and/or already serviced by being answered by a person and/or otherwise responded to by automated equipment, call back of a received phone call in response to a voice message or electronic message or signals, and communication routing of incoming phone calls from an answering person or answering automated equipment to another person or automated equipment; computer software, namely, watchdog program that monitors performance and operation of a queue management system or virtual queuing system, and helps to ensure that such system remains operational with automatic notification of system error or failure, for queue management control interfacing between computer systems and telephony systems, and for computer software performing actions that rectify errors or failures
Software and hardware for multichannel platforms for controlling and facilitating voice and data communications; queuing software, namely, software for use in managing and coordinating queue position, call back, and communication routing between resources; communication scheduling software, namely, software for automating, coordinating and managing call back functions between resources; and Internet and SMS (short messaging service) queue management software, namely, software for coordinating and managing incoming communication requests into queues via telephony, Internet, SMS networks, and any other channel of conversation or communication; automated telephone and communication call-back systems comprised of computer software and computers with, and without, telephony control cards; software for use in managing and connecting customers using self-service on the Internet, mobile communications, social or voice channels, and any other communication system that can include a communication link, to the appropriate internal resource in a company who can most immediately help that customer by identifying and coordinating queue position and communication routing; queuing software, namely, software for use in automating, streamlining, and managing incoming call requests, queue position, call back, and communication routing between mobile communication technology, servers, computers, web applications and call center resources, allowing for the bypass of interactive voice response or front-end query technology; queuing software, namely, software for use in managing, coordinating, and prioritizing queue position, call back, and communication routing between internal and external resources and technologies; communication scheduling software, namely, software for automating, coordinating and managing call back functions between queues, resources and technologies; interactive voice response (IVR) software for handling requests for entering a queue by directing incoming telephone calls or communication requests to a respective queue and/or to provide the caller information based on voice inputs from the caller; SMS (short messaging service) queue management software, namely, software for coordinating and managing incoming voice communication requests into queues via telephony networks; computer software, namely, software for use in managing, coordinating, and prioritizing between internal and external resources and technologies; a system of proactive outbound dialing to customers with automated data and information retention and conveyance, including manuals and guides sold therewith; computer software, namely, software for use in queue management and coordination between adjunct computer, software, hardware and telephony resources, and user guides and manuals sold therewith; pre-recorded computer discs for use in queue management and coordination between adjunct computer, software, hardware and/or telephony resources and cases; computer accessories, namely, mouse pads and cases; computer software, namely, a graphical user interface (GUI) system for queue management control interacting with other queue management software programs for use in interfacing between computer systems and telephony systems, including manuals sold therewith; software, namely, software for managing and tracking the activity of items within a call center queue and calculating the expected wait time for the items comprised of callers and virtual placeholders representing callers who all enter the queue through various channels of communication, namely, telephony voice lines, web request, voice over IP, chat, SMS text message; software, namely, software for creating data reports to review, troubleshoot, manage and coordinate queue settings to determine how an incoming phone call is directed to a queue of phone calls to be answered by a person and/or otherwise responded to by automated equipment, queue data representing telephone calls waiting in a queue to be serviced and/or already serviced by being answered by a person and/or otherwise responded to by automated equipment, call back of a received phone call in response to a voice message or electronic message or signals, and communication routing of incoming phone calls from an answering person or answering automated equipment to another person or automated equipment; computer software, namely, watchdog program that monitors performance and operation of a queue management system or virtual queuing system, and helps to ensure that such system remains operational with automatic notification of system error or failure, for queue management control interfacing between computer systems and telephony systems, and for computer software performing actions that rectify errors or failures